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Refund policy

30-Day Return Period

You may return most new, unopened items within 30 days of delivery for a full refund or exchange. Please ensure that the item is returned in its original condition with all original packaging and accessories. The return period begins on the date the item is delivered to you.

How to Initiate a Return

  1. Contact Us: To initiate a return, please email our customer service team at returns@flameoutdoors.com. Include your order number, the name of the item, and the reason for the return.
  2. Wait for Approval: Do not send your item back without approval. We will review your request and send you detailed instructions and a return authorization number. Any items returned on your own without prior approval are not eligible for a refund.
  3. Prepare Your Package: Pack the item securely, ensuring it has all original packaging and materials.

Specific Circumstances

  • Change of Mind: Items must be in new and unused condition. The customer is responsible for return shipping costs.
  • Faulty or Damaged Items: If you receive a faulty or damaged item, please report it to us within 48 hours of delivery. We will arrange for the return shipping and you will not be charged a restocking fee.
  • Incorrect Product Received: If the wrong product is delivered, notify us immediately. We will cover return shipping costs and send the correct product at no additional charge to you.
  • Item Never Arrived: If your item has not arrived by the expected delivery date, contact us. We will investigate with the shipping carrier and arrange a replacement or refund as needed.
  • Cancellation After Ordering: If you need to cancel an order after placing it, please do so before the item is shipped to avoid shipping charges. If the item has already been dispatched, it will need to be returned unopened.

Return Shipping

  • Costs: The customer is responsible for return shipping costs unless the item is faulty, damaged, or incorrect.
  • Restocking Fee: A 20% restocking fee applies to all returned items, unless the item is faulty, damaged, or incorrect.

Refunds

  • Processing Time: Refunds are processed within 15 business days after we receive and inspect the returned item.
  • Refund Method: Refunds will be issued to the original payment method used at the time of purchase.
  • Notification: You will be notified via email once your return has been processed and your refund has been issued.

Security and Compliance

We adhere to the highest standards of data protection and ensure that your return transactions are secure. Our practices are in full compliance with the Payment Card Industry Data Security Standard (PCI-DSS).

Language and Localization

Our policy is available in English. If you require this policy in another language, please contact our customer support team.

Updates to the Returns and Refunds Policy

We reserve the right to update this policy at any time. Changes will take effect immediately upon their posting on the website. Please review this policy periodically to stay informed about how we are protecting your purchase rights.

Questions and Contact Information

If you have any questions regarding our Returns and Refunds Policy, or if you require assistance with a return, please contact us at: