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Privacy policy

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, and email address. We also collect information automatically when you use our services, such as browsing data and interaction with the site, through cookies and similar technologies.

We use your information to:

  • Fulfill orders, manage transactions, and provide customer support.
  • Improve and personalize our services, including marketing and promotions.
  • Communicate with you about offers, promotions, and other updates.
  • Enhance site security and monitor compliance with our terms of service.

We ensure that your personal data is handled with care and never sold or rented. However, it may be shared with third parties as detailed in this policy and with your consent. You have the option to opt-out of non-essential data sharing.

SECTION 2 - CONSENT

How do you give your consent?

  • When you provide us with personal information to complete a transaction or verify your identity, you consent to our collecting it and using it for that specific reason.
  • For secondary reasons, like marketing, we will ask you directly for your expressed consent, or provide you with an opportunity to decline.

How do you withdraw your consent?

  • You may withdraw your consent for us to contact you or for the continued collection, use, or disclosure of your information at any time by contacting us at info@flameoutdoors.com or mailing us at: FlameOutdoors, 610 Gay St, P.O. Box 246, Portsmouth, Ohio 45662, United States.

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is only retained for as long as necessary to complete your transaction.

SECTION 5 - THIRD-PARTY SERVICES

Third-party service providers, such as payment gateways and other payment transaction processors, used by us will only collect, use, and disclose your information to the extent necessary to perform the services they provide.

Please note that certain providers may be located or have facilities in a different jurisdiction than either you or us. Your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve detailed them here so you can choose if you want to opt-out of cookies or not.

  • _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc.).
  • _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits.
  • PREF, persistent for a very short period, set by Google and tracks who visits the store and from where.

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time. Please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. We will notify you of significant changes to our policy by updating it here.

QUESTIONS AND CONTACT INFORMATION

If you would like to access, correct, amend, or delete any personal information we have about you, register a complaint, or want more information, contact our Privacy Compliance Officer at info@flameoutdoors.com or by mail at FlameOutdoors, 610 Gay St, P.O. Box 246, Portsmouth, Ohio 45662, United States.